Return & Refund Policy

Last updated: October 9, 2026

We want you to be satisfied with your Herbalifegift order. This policy explains how returns and refunds work.

Return Window

You may return eligible items within 30 calendar days of the delivery date. We do not offer direct exchanges. If you need a different item, return the original item for a refund and place a new order. A new order usually ships faster than waiting for an exchange to be processed.

Return Conditions

To qualify for a return, the item must be:

• Unused and in its original condition
• In its original packaging, with all included materials
• Free of damage caused by the customer

If the item arrived defective or damaged, please contact us first so we can confirm the issue and arrange the return at no cost to you.

Return Shipping Costs

• Defective or damaged item: Herbalifegift covers return shipping. We will provide a prepaid return label.
• Customer remorse (changed mind, ordered wrong item, no longer needed): The customer covers return shipping. We can provide a prepaid label and deduct the label cost from the refund, or you may use your own carrier.

There is no restocking fee and no reshipment fee in either case.

How to Return an Item

1. Email info@herbalifegift.my within 30 calendar days of delivery.
2. Include your order number, the item you want to return, and the reason for the return.
3. If the return is due to a defect or damage, attach photos.
4. We will reply within 1–2 business days with return instructions and, where applicable, a prepaid return label.
5. Pack the item securely in its original packaging and ship it to:

Herbalifegift
3642 W Bouquet Ave
Anaheim, CA 92804
United States

6. Reply to our email with the tracking number once you have shipped the return.

Refund Timing

Once we receive your return, we inspect it within 1–2 business days. If it meets the return conditions, we process the refund to your original payment method. The refund itself is issued within 1–2 business days of inspection. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account. We do not issue store credit unless you specifically request it.

Non-Returnable Situations

We cannot accept returns for items that have been used, items missing original packaging, or items damaged after delivery due to customer handling. If you are unsure whether your item qualifies, contact us before shipping it back.