Last updated: October 9, 2026
This page answers the questions we receive most often about ordering, shipping, payment, and returns at Herbalifegift. For full details, please refer to our Shipping Policy, Payment Methods, Return & Refund Policy, Privacy Policy, and Terms of Service.
Ordering
Do I need an account to place an order?
No. You can check out as a guest. If you create an account, you can view your order history and track orders more easily, but an account is not required.
Can I change or cancel my order after placing it?
If your order has not yet been packed, we may be able to change or cancel it. Contact us as soon as possible at info@herbalifegift.my or +1 714-391-3945, Monday–Friday, 9:00 AM–6:00 PM Pacific Time. Once an order has shipped, it cannot be cancelled, and you would need to follow the return process after delivery.
How do I know my order went through?
You will receive an order confirmation email after checkout. If you do not see it, check your spam folder, then contact us at info@herbalifegift.my with the email address you used at checkout.
Shipping
Where do you ship?
We ship to street addresses in the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories, and we do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.
How much does shipping cost?
Standard shipping is free on every order within the contiguous 48 states. There is no minimum order value and no membership requirement.
How long will my order take to arrive?
Orders placed before 2:00 PM Pacific Time on a business day are processed the same day. Processing takes 1–2 business days, and carrier transit typically takes 3–5 business days, for a total estimated delivery of 4–7 business days. These are estimates, not guaranteed delivery dates.
Which carrier will deliver my order?
We select the carrier that best fits your destination state and package size. Your order may ship via USPS, UPS, or FedEx. The carrier and tracking number are shown in your shipping confirmation email.
How do I track my order?
Your shipping confirmation email includes a tracking number. You can also view tracking in your Herbalifegift account if you created one, or enter the tracking number on the carrier’s website.
My tracking has not updated in several days. What should I do?
If tracking shows no movement for more than 5 business days, contact us at info@herbalifegift.my with your order number. We will contact the carrier and work toward a resolution, which may include a replacement shipment or a full refund.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.
What currency will I be charged in?
All prices and transactions are in U.S. dollars (USD). The amount shown at checkout is the final amount you pay.
Do you charge sales tax?
No. Herbalifegift does not charge sales tax on any order. No tax is calculated or added at checkout.
Are there any hidden fees?
No. The price you see at checkout covers the product and shipping. There are no additional fees added after checkout.
Is my payment information secure?
Yes. All payments are processed through a secure SSL encrypted connection. Card details are handled by our payment processor and are not stored on Herbalifegift servers.
Returns and Refunds
What is your return window?
You may return eligible items within 30 calendar days of the delivery date.
What condition must the item be in?
The item must be unused, in its original condition, and in its original packaging with all included materials.
Do you offer exchanges?
We do not offer direct exchanges. If you need a different item, return the original item for a refund and place a new order. A new order usually ships faster than waiting for an exchange to be processed.
Who pays for return shipping?
If the item is defective or damaged, Herbalifegift covers return shipping and provides a prepaid return label. If the return is due to customer remorse, such as changing your mind or ordering the wrong item, the customer covers return shipping. We can provide a prepaid label and deduct the label cost from the refund, or you may use your own carrier. There is no restocking fee and no reshipment fee in either case.
How do I start a return?
Email info@herbalifegift.my within 30 calendar days of delivery with your order number, the item you want to return, and the reason. If the return is due to a defect or damage, attach photos. We will reply within 1–2 business days with return instructions and, where applicable, a prepaid return label.
Where do I send my return?
Ship returns to:
Herbalifegift
3642 W Bouquet Ave
Anaheim, CA 92804
United States
How long does a refund take?
Once we receive your return, we inspect it within 1–2 business days. If it meets the return conditions, we process the refund to your original payment method within 1–2 business days of inspection. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
Can I return an item that has been used?
No. Used items, items missing original packaging, or items damaged after delivery due to customer handling do not qualify for a return. If you are unsure whether your item qualifies, contact us before shipping it back.
Privacy and Security
What information do you collect?
We collect your name, email address, phone number, shipping and billing address, payment information, IP address, browsing records, transaction records, device information, and cookie data. Our Privacy Policy explains exactly how each category is used.
Do you sell my information?
No. We do not sell, rent, or trade your personal information. We share information only with service providers such as payment processors and shipping carriers, and only as needed to complete your order.
How do I request deletion of my data?
Email info@herbalifegift.my with your request. We will respond within a reasonable timeframe and will honor requests that we are legally able to fulfill.
Contact
How do I reach you?
You can contact Herbalifegift by email at info@herbalifegift.my, by phone at +1 714-391-3945, or by mail at 3642 W Bouquet Ave, Anaheim, CA 92804, United States. Our hours are Monday–Friday, 9:00 AM–6:00 PM Pacific Time. You can also use the contact form at the bottom of our Contact Us page. We usually reply within 1–2 business days.